Refund policy
Refund, Return & Replacement Policy
Last updated: August 31, 2026
At GrubTerra, we take pride in delivering high-quality dried treats and live black soldier fly larvae. We back our products with a 30-day refund and replacement policy to ensure customer satisfaction under fair and reasonable circumstances.
PeckPurity carries an extended 90-Day Money-Back Guarantee for product defects, described in Section 4.
This policy applies to products purchased directly from GrubTerra.com. Products purchased from Amazon, retail stores, or any other third-party seller must be returned through that seller under their own policy.
What We Cover
You may qualify for a refund or replacement if one or more of the following conditions apply.
1. Product Damage or Defect
The product was damaged during shipping, or arrived in defective or unsellable condition. Examples include:
- Larvae that arrive blackened, burnt, crushed, moldy, spoiled, or otherwise defective.
- Product that arrives contaminated, infested, or past its expiration date.
- Packaging that arrives ripped, torn, or broken, exposing or compromising the product.
- Receiving the wrong item or the wrong size.
Evidence required: clear photos and/or video showing the issue, submitted within 30 days of delivery.
2. Lost or Delayed Packages
If your order appears stuck or lost in transit, notify us at support@grubterra.com.
We require a minimum of 15 days from the shipping date before processing a refund or reshipment. This waiting period gives the carrier time to complete or resolve the delivery, as packages often resume movement after delays.
This applies only if the shipping address provided at checkout was accurate and complete.
3. Live Larvae Replacements
If your live larvae arrive dead or damaged, submit video and/or photo proof. Once approved, replacements ship on the next available Tuesday.
4. PeckPurity 90-Day Money-Back Guarantee
Applies to PeckPurity purchased directly from GrubTerra.com. Where this section differs from the 30-day terms above, this section controls for PeckPurity orders.
Product defects only. This guarantee covers verifiable defects in the product you received — nothing else. Within 90 days of delivery, you may request a refund on an eligible PeckPurity order if the product arrived moldy, spoiled, infested, contaminated, past its expiration date, or otherwise not in sellable condition; if you received the wrong item or wrong size; or if the packaging failed so that the product was unusable on arrival.
Most recent order only. The guarantee applies to your most recent PeckPurity order. Placing an additional order indicates satisfaction with the orders that came before it, so once a newer PeckPurity order has been placed, all earlier orders become permanently ineligible under this guarantee.
One time per customer. The guarantee may be used once per customer, household, and shipping address. After a 90-day guarantee refund has been issued, no further orders are eligible under this section, and any later claim falls under the standard 30-day terms above.
What you get back. Approved claims are refunded for the full amount you paid on that order, including shipping and taxes, to your original payment method.
No return shipping. You do not need to ship the product back to us. Keep or discard it as you see fit.
Evidence required. You must submit clear photos and/or video that visibly show the defect. Claims without documentation, or with documentation that does not show a defect, do not qualify. Each claim is reviewed individually, and whether a product is defective is determined by GrubTerra in our reasonable discretion.
Subjective dissatisfaction is not a defect
The following are not grounds for a refund under this guarantee, in any combination and regardless of how they are described:
- “I feel like it isn’t working,” “I don’t think it did anything,” or any similar statement of personal impression.
- Not observing an expected result — including egg production, laying frequency, egg or shell quality, molting, feather condition, weight, growth, energy, behavior, or general flock health.
- Disappointment after comparing your flock to another customer’s, a review, an advertisement, or social media content.
- A veterinarian, another supplier, or a third party expressing an opinion about our product.
- Changing your mind, no longer wanting the product, or switching to a different feed or brand.
- Your birds refusing or disliking the product.
PeckPurity is a supplemental feed, not a medication, and we make no claim that it will produce any specific result in your flock. Results vary with breed, age, base diet, season, environment, and husbandry — all factors outside our control. A guarantee claim must identify a physical problem with the product itself that is visible in your photos or video.
What the 90-day guarantee does not extend to
- Shipping, transit, or delivery problems, including lost, delayed, or stolen packages. These are handled under Section 2 and remain subject to the timelines there.
- Subscription orders that shipped because the subscription was not canceled, paused, or skipped in time.
- Any earlier PeckPurity order once a newer one has been placed.
- Any exclusion listed under “What We Do Not Cover” below.
- Products purchased from any seller other than GrubTerra.com.
- Orders delivered more than 90 days ago.
What We Do Not Cover
These exclusions apply to all orders, including PeckPurity orders under the 90-day guarantee.
Incorrect shipping address. Orders shipped to an address entered incorrectly or incompletely by the customer at checkout are not eligible for refund or replacement. It is your responsibility to verify shipping information before submitting an order.
Customer errors.
- Ordering the wrong product, size, or quantity.
- Duplicate orders placed by mistake.
- Disliking the product in the absence of a verifiable defect.
Subscription orders already processed. Subscription renewal orders that have already been labeled or queued for shipment cannot be canceled or refunded. Forgetting to cancel, pause, or skip a renewal is not a product defect and does not qualify under any part of this policy, including the 90-Day Money-Back Guarantee. You may cancel, pause, or skip future recurring orders at any time through your account or by contacting support. If a processed subscription order also arrives defective, the product-defect terms above still apply to it. Billing errors — for example, a charge after a confirmed cancellation — are corrected regardless of this policy.
Insufficient proof. Any claim submitted without photo or video documentation will not qualify for refund or replacement.
Packages in transit fewer than 15 days. Refunds and replacements are not issued for packages still within the normal carrier window. See Section 2.
Product misuse or improper storage. Spoilage or damage caused by storing the product in wet, humid, or extreme-temperature conditions, transferring it to unsealed containers, using it past the printed date, or feeding it in a manner inconsistent with the label instructions.
Normal product variation. Minor differences in the color, size, texture, and appearance of natural products such as dried and live insect larvae are normal and are not defects.
How to Request a Refund or Replacement
Email support@grubterra.com and include:
- Your order number
- A brief description of the issue
- Clear photos and/or video showing the problem
Each request is reviewed individually. We typically respond within 1–2 business days.
Refund Timeline
Approved refunds are issued to your original payment method. We process approved refunds within 5 business days. Depending on your bank or card issuer, funds may take an additional 3–10 business days to appear on your statement.
Fair Use
This policy is offered in good faith for customers with a genuine product concern. GrubTerra reserves the right to deny any request that falls outside this policy, and to limit or revoke eligibility and refuse future orders where we identify abuse — including repeat claims across multiple accounts, addresses, or payment methods, claims that misrepresent the condition of the product, and orders placed with the apparent intent of obtaining a refund.
If you have a billing or order concern, please contact us and allow us a reasonable opportunity to resolve it before initiating a chargeback with your bank or card issuer.
Changes and Your Rights
GrubTerra may modify or discontinue any part of this policy, including the 90-Day Money-Back Guarantee, at any time. The version in effect on the date of your purchase is the version that applies to that order.
This policy is offered in addition to, and does not limit, any rights you have under applicable consumer protection law. It should be read together with our Terms of Service and Legal Notice.