Our Guarantee at GrubTerra
We have a 30-day return/refund/replacement policy for the Dried Treats, which means you have 30 days after receiving your item to return/refund/replace an item.
To qualify for a return/refund/replacement, you must send us a photo and video of the product so our team can inspect the product. If you have a problem with the live larvae please make sure to send a video with your email.
To start a return/refund/replacement, you can contact us at email@example.com. If your return/refund/replacement is accepted, we will assist you on a case-by-case basis. We strive to make all our customers happy.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All returned packages will be sent to 8 Horton Drive Chester NJ 07930
Contact us at email@example.com